Website accessibility by industry
The rules, the risks, and the common problems are different for a town clerk than for a roofer. Pick your industry to see what applies and what to fix.
Local governments
State and local governments are covered by a Department of Justice rule that names WCAG 2.1 Level AA, with compliance dates of April 26, 2027 for populations of 50,000 or more and April 26, 2028 for smaller governments and special districts.
Small towns
Small town websites face an April 26, 2028 federal deadline under the DOJ ADA Title II web rule. See what it means, what usually breaks, and how to fix it.
Municipalities
Cities and towns must meet WCAG 2.1 AA under the DOJ Title II rule: April 26, 2027 for populations of 50,000 or more, April 26, 2028 for smaller. Learn what to fix first.
County governments
County websites must meet WCAG 2.1 AA under the DOJ Title II rule, by April 26, 2027 or 2028 depending on population. A guide for rural counties with small IT teams.
Townships
Township governments must meet WCAG 2.1 AA under the DOJ ADA Title II rule. See your deadline, common township website problems, and a simple path to fix them.
Special districts
Water, fire, park, library, and other special districts have until April 26, 2028 to meet WCAG 2.1 AA under the DOJ Title II web rule, regardless of population.
Businesses and organizations
Private businesses have no DOJ technical website rule, but the ADA applies to many businesses open to the public and WCAG is the common benchmark. Healthcare providers that receive HHS funding may also fall under the HHS web rule.
Dental practices
Dental practice websites serve patients with many kinds of disabilities. See the rules, common problems with booking and patient forms, and what to fix first.
Medical clinics
Medical clinics may face the HHS Section 504 web rule (May 11, 2027 or May 10, 2028) and ADA Title III. Learn what to fix in portals, forms, and telehealth links.
Law firms
Law firm websites reach clients with disabilities and are public accommodations under the ADA. See where firm sites break and how to fix contact forms and PDFs.
Hotels
Hotels have a specific ADA rule for online reservations of accessible rooms. Learn what the rule says, where booking engines fail, and how to fix hotel sites.
Nonprofits
Nonprofit websites serve people with disabilities as donors, volunteers, and clients. See what rules may apply, where donation forms break, and practical fixes.
Insurance agencies
Insurance agency websites collect rate requests, claims, and payments. See how the ADA applies to insurance offices, where rate request tools fail, and what to fix first.
Hvac companies
HVAC websites serve customers in urgent moments. See how accessibility affects service requests, financing pages, and phones, and what the law does and does not say.
Plumbers
Plumbing company websites need to work in an emergency. See common accessibility problems on call buttons, booking, and coupons, and what the law does and does not say.
Roofing companies
Roofing websites rely on photos, estimate forms, and financing offers. Learn the accessibility issues common to roofers and what the law does and does not say.
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